Remote Senior Executive Assistant - Billing & Ops Lead

InsideOut; México; Remote; MXN 650,000 - 900,000; Full time

Job summary

InsideOut is seeking a Senior Executive Assistant in Mexico to manage administrative and billing workflows for a fast-growing US-based home services company. The role emphasizes cash flow improvements through diligent invoice follow-ups and strong coordination across departments.

The successful candidate will handle AR aging, collect missing documents, and provide essential admin support, including phone coverage and dispatch coordination, while using CRM systems and scheduling tools.

Qualifications

• Flawless, near-native English fluency is critical and you must be comfortable speaking with American clients about sensitive financial/billing matters.
• Comfortable making outbound collections calls while maintaining customer relations and upholding company culture.
• Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems.
• Facebook and general social media savviness is beneficial.

Responsibilities

• Follow up on past-due invoices and outstanding collections.
• Track aging accounts receivable (10-day and 30-day cycles).
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).
• Provide administrative support and backup for customer phone calls.
• Coordinate website updates with the website developer to ensure changes are executed accurately.

Skills

Fluent English

Assertive communication

Tech-savvy

Social media familiarity

Tools

CRM systems

Scheduling tools

Website CMS

Job description

InsideOut is seeking a Senior Executive Assistant in Mexico to manage administrative and billing workflows for a fast-growing US-based home services company. The role emphasizes cash flow improvements through diligent invoice follow-ups and strong coordination across departments.

The successful candidate will handle AR aging, collect missing documents, and provide essential admin support, including phone coverage and dispatch coordination, while using CRM systems and scheduling tools.