Senior Executive Assistant

InsideOut; México; A distancia; MXN 650.000 - 900.000; Jornada completa

Descripción de la vacante

InsideOut is seeking a Senior Executive Assistant in Mexico to manage administrative and billing workflows for a fast-growing US-based home services company. The role emphasizes cash flow improvements through diligent invoice follow-ups and strong coordination across departments.

The successful candidate will handle AR aging, collect missing documents, and provide essential admin support, including phone coverage and dispatch coordination, while using CRM systems and scheduling tools.

Formación

• Flawless, near-native English fluency is critical and you must be comfortable speaking with American clients about sensitive financial/billing matters.
• Comfortable making outbound collections calls while maintaining customer relations and upholding company culture.
• Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems.
• Facebook and general social media savviness is beneficial.

Responsabilidades

• Follow up on past-due invoices and outstanding collections.
• Track aging accounts receivable (10-day and 30-day cycles).
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).
• Provide administrative support and backup for customer phone calls.
• Coordinate website updates with the website developer to ensure changes are executed accurately.

Conocimientos

Fluent English

Assertive communication

Tech-savvy

Social media familiarity

Herramientas

CRM systems

Scheduling tools

Website CMS

Descripción del empleo

Exciting Remote Opportunity! We're Hiring a Senior Executive Assistant!

Are you an operationally sharp, assertive, and detail-oriented professional with exceptional communication skills? We are seeking a Senior Executive Assistant based in Mexico to streamline operations and take ownership of administrative and billing workflows for a fast-growing US-based home services company!

C1 ENGLISH LEVEL IS REQUIRED.

Job Details at a Glance

• Job Title: Senior Executive Assistant
• Job ID: IOHMST8
• Location: Mexico
• Job Status: Full Time
• Work Schedule: Monday to Friday, flexible within 8:00 AM to 5:00 PM (EST)
• Target Start Date: ASAP

About the Client

Our client is a successful, profitable, and fast-growing home services company based in Maryland, USA. Having been in business for 9 years, they pride themselves on quality service. Currently, the founder is the primary bottleneck for client-facing interactions. They are looking for a proactive, sharp, and highly organized Executive Assistant to step in, streamline their operations, and take ownership of their administrative and billing workflows.

About the Role

We are seeking an Executive Assistant who is a master of organization and assertive yet professional communication. Your number one priority will be taking over invoice collection and past-due payment follow-ups to fix current cash flow bottlenecks.

Additionally, you will provide critical administrative support, coordinate website updates, and act as a vital backup for customer phone calls.

• Follow up on past-due invoices and outstanding collections.
• Track and systematically manage aging accounts receivable (10-day and 30-day billing cycles).
• Request, collect, and organize missing client documentation (W-9s, 1099s, etc.).

2. Operations & Phone Coverage

• Provide seamless phone coverage and handle customer service inquiries.
• Assist with dispatch coordination and scheduling adjustments for field technicians.
• Process incoming web forms, lead inquiries, and general email correspondence.
• Act as the liaison between the business owner and the website developer to ensure updates, tweaks, and changes are executed accurately.
• Handle daily administrative tasks to free up the business owner’s time.

Qualifications & Skills

• Communication Skills: Flawless, near-native English fluency is critical. You must be entirely comfortable speaking with American clients over the phone regarding sensitive financial/billing matters.
• Assertive & Professional: Comfortable making outbound collections calls while maintaining excellent customer relations and upholding company culture.
• Tech-Savvy: Fast learner who easily navigates multiple software platforms, scheduling tools, and CRM systems.
• Social Media: Facebook and general social media savviness is beneficial.