Remote Billing & Collections Specialist

Whip, Inc.; Ciudad de México; Hybrid; MXN 153.000 - 203.000; Vollzeit

Zusammenfassung

Whip, Inc. in Mexico City is seeking a Billing Operations Specialist to generate invoices, manage customer accounts, and conduct high-volume outbound communications via phone and SMS to resolve billing matters.

The ideal candidate will be comfortable in a fast-paced environment, enjoy speaking with customers, and possess strong organizational and analytical skills to maintain accurate records and collaborate with cross-functional teams.

Qualifikationen

• Experience in auto, mobility, rideshare, or fleet-related industries.
• Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe).
• Experience working with customers in collections or past-due accounts.
• 1–3+ years in billing, collections, AR, or similar roles.
• Experience in high-volume outbound calling environments.
• Strong written and verbal communication skills (phone + SMS).
• Proficiency in Google Sheets or Excel (formulas, filtering, tracking data).
• Highly detail-oriented with strong organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable handling difficult conversations and negotiating payments.

Aufgaben

• Generate and send accurate, timely invoices to customers.
• Manage high-volume outbound calls to collect payments and resolve billing inquiries.
• Communicate with customers via SMS and phone to follow up on outstanding balances.
• Investigate and resolve billing discrepancies, disputes, and account issues.
• Maintain detailed and accurate records of customer interactions and account status.
• Utilize Google Sheets / Excel to track billing activity, payments, and account performance.
• Collaborate cross-functionally with Operations, Claims, and Support teams as needed.
• Identify trends in billing issues and elevate systemic problems.

Kenntnisse

Industry domain

CRM platforms

Collections

Billing experience

High-volume calls

Communication

Excel/Sheets

Detail oriented

Multitasking

Negotiation

Tools

Textline

Aircall

Stripe

Jobbeschreibung

Whip, Inc. in Mexico City is seeking a Billing Operations Specialist to generate invoices, manage customer accounts, and conduct high-volume outbound communications via phone and SMS to resolve billing matters.

The ideal candidate will be comfortable in a fast-paced environment, enjoy speaking with customers, and possess strong organizational and analytical skills to maintain accurate records and collaborate with cross-functional teams.