Remote Seasonal Customer Support Specialist

Resolv Global; San Luis Potosí; Presencial; MXN 106.000 - 151.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments in USD

Independent contractor agreement

Fully remote position

Camera on during shift

Descripción de la vacante

Resolv Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, and product information.

The role emphasizes empathetic, professional service in a fast-paced remote environment. This is a fully remote, independent contractor position with weekly USD payments.

Formación

• Strong English verbal and written communication skills.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Typing speed of 30+ WPM preferred.
• Flexible and team-oriented attitude.

Responsabilidades

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Conocimientos

English communication

Multitasking

Typing 30+ WPM

Basic computer skills

Flexible / team-oriented

Descripción del empleo

Resolv Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, and product information.

The role emphasizes empathetic, professional service in a fast-paced remote environment. This is a fully remote, independent contractor position with weekly USD payments.