Remote Seasonal Customer Care Specialist

Resolv Global; Mexicali; À distance; MXN 114 000 - 163 000; Plein temps

Avantages offerts par ce poste

Fully remote

Weekly USD payments

Independent contractor agreement

Laptop provided

Résumé du poste

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service in a fast-paced remote environment. The position is fully remote and compensated at $5.50 per hour with weekly USD payments for a

Qualifications

• Excellent English written and verbal communication.
• Experience in customer service or call center is preferred.
• Able to multitask in a fast-paced environment.
• Basic computer skills and ability to navigate multiple systems.
• Typing speed of 30+ WPM preferred.
• Flexible, team-oriented attitude.

Responsabilités

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Connaissances

English communication

Customer service

Multitasking

Computer literacy

Typing 30+ WPM

Flexible / team oriented

Description du poste

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, product information, returns, and general account support.

We’re looking for strong communicators who can deliver professional, empathetic service in a fast-paced remote environment. The position is fully remote and compensated at $5.50 per hour with weekly USD payments for a