Remote Housing Support Specialist

Resolv Global

San Francisco de Campeche

À distance

MXN 115 000 - 164 000

Plein temps

Il y a 2 jours

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Résumé du poste

Resolv Global is seeking dependable Remote Customer Support Specialists to support a US-based housing services operation. This fully remote role requires handling inquiries, coordinating maintenance requests, and assisting with housing searches from a remote setup.

We have six openings with various weekday and weekend shifts. The position is an Independent Contractor role with weekly payments and strict adherence to schedules. Strong English communication and reliable attendance are essential.

Qualifications

Excellent English communication skills, both written and spoken.
Previous customer service or call center experience preferred.
Experience handling housing locator inquiries or maintenance coordination is advantageous.
Ability to follow procedures, document information accurately, and maintain customer records.

Responsabilités

Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
Listen carefully to customer needs and provide clear, professional assistance.
Gather and communicate accurate information to address housing or maintenance inquiries.
Follow established processes for documenting, routing, and escalating requests when necessary.
Maintain accurate records of customer interactions and case information.
Communicate professionally with customers and other relevant parties.
Manage multiple inquiries while maintaining attention to detail and service quality.
Follow assigned workflows, schedules, and performance expectations.
Maintain consistent attendance, punctuality and availability for the assigned shift.