Remote Seasonal Multichannel Customer Care Specialist

Resolv Global; Torreón; Remote; MXN 127,000 - 177,000; Full time

Benefits offered by this job

Fully remote position

Weekly USD payments

Laptop provided + monitor + USB headse

Job summary

Resolv Global is seeking seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns and general account support.

Provide professional, empathetic service in a fast-paced remote environment. Strong English communication, multitasking ability, and basic computer skills are required.

Qualifications

• Advanced English proficiency.
• 1–2 years of customer experience preferred.

Responsibilities

• Provide excellent customer service via phone, email, chat, and social channels.
• Assist customers with orders, returns, billing questions, and product information.
• Enter customer and order details into internal systems accurately.
• Resolve customer issues professionally and escalate when needed.
• Maintain records of interactions and actions taken.
• Identify opportunities to improve satisfaction and support sales initiatives.
• Collaborate with team members and supervisors for smooth operations.

Skills

English fluency

Customer service

Multitasking

Computer literacy

Typing 30+ WPM

Team player

Job description

Resolv Global is seeking seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns and general account support.

Provide professional, empathetic service in a fast-paced remote environment. Strong English communication, multitasking ability, and basic computer skills are required.