Remote Seasonal Customer Care Specialist

Resolv Global; Villahermosa; Presencial; MXN 117.000 - 164.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Weekly USD payments

Independent contractor agreement

Equipment provided (laptop)

Descripción de la vacante

Resolv Global is seeking dedicated Customer Care Representatives to support customers remotely via phone, email, webchat, and social channels. You will assist with orders, billing, returns, and general account support while delivering professional and empathetic service in a fast-paced remote environment.

This independent contractor role offers flexible weekend shifts, weekly USD payments, and access to a fully remote team.

Formación

• Advanced English proficiency
• Minimum 1-2 years of Customer Experience experience
• Strong communication and organizational skills
• Professional attitude and ability to multitask
• Strong computer literacy

Responsabilidades

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Conocimientos

Strong English communication

Customer service experience

Multitasking in fast-paced environment

Basic computer proficiency

Typing 30+ WPM

Team-oriented

Descripción del empleo

Resolv Global is seeking dedicated Customer Care Representatives to support customers remotely via phone, email, webchat, and social channels. You will assist with orders, billing, returns, and general account support while delivering professional and empathetic service in a fast-paced remote environment.

This independent contractor role offers flexible weekend shifts, weekly USD payments, and access to a fully remote team.