Remote Housing Support Specialist

Resolv Global; Xalapa-Enríquez; Remote; MXN 117,000 - 166,000; Part time

Job summary

Resolv Global is seeking dependable Remote Customer Support Specialists to support a US-based housing services operation. This role focuses on handling inquiries, coordinating maintenance requests, and assisting with housing searches, all from a remote setup.

Candidates should communicate professionally, follow established procedures, and maintain accurate information. Six openings with varying weekday and weekend schedules, paid weekly, as an independent contractor, with shifts between 6:00 AM

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support, or maintenance coordination.
• Experience handling maintenance requests or housing locator inquiries.
• Ability to work independently in a remote environment.
• Reliable attendance and ability to commit to fixed shifts.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to address housing or maintenance inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Skills

English fluency

Customer service

Remote work

Maintenance coordination

Job description

Resolv Global is seeking dependable Remote Customer Support Specialists to support a US-based housing services operation. This role focuses on handling inquiries, coordinating maintenance requests, and assisting with housing searches, all from a remote setup.

Candidates should communicate professionally, follow established procedures, and maintain accurate information. Six openings with varying weekday and weekend schedules, paid weekly, as an independent contractor, with shifts between 6:00 AM