Remote Seasonal Customer Care Specialist

Resolv Global; Región Centro; Remote; MXN 126,000 - 177,000; Part time

Job summary

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, product information, returns, and general account support.

We value strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment.

Qualifications

• Strong English verbal and written communication skills.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Typing speed of 30+ WPM preferred.
• Flexible and team-oriented attitude.

Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalates issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Skills

English proficiency

Customer service

Multitasking

Computer literacy

Typing 30+ WPM

Team-oriented

Job description

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, resolving inquiries related to orders, billing, product information, returns, and general account support.

We value strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment.