Remote Customer Experience Specialist

Resolv Global; San Francisco de Campeche; A distancia; MXN 120.842 - 169.178; Jornada completa

Descripción de la vacante

Resolv Global is seeking customer-focused professionals for a remote support role. You will be the first point of contact, delivering friendly, professional support and documenting interactions with accuracy.

This English-speaking position requires excellent communication, patience, and the ability to stay calm under pressure. You’ll work from home on rotating schedules and must meet quality and productivity standards.

Formación

• Has previous customer service or call center experience.
• Excellent spoken and written English.
• Patient, professional, and empathetic.
• Can remain calm while handling customer concerns.
• Learns new systems quickly.
• Highly dependable and self-motivated.
• Works well independently from home.
• Excellent attention to detail.
• Comfortable working rotating schedules, including weekends.

Responsabilidades

• Answer inbound customer inquiries professionally and efficiently.
• Resolve customer questions while providing an exceptional experience.
• Accurately document every customer interaction.
• Navigate multiple systems while assisting customers.
• Follow established procedures and quality standards.
• Escalate complex issues when necessary.
• Maintain professionalism during every interaction.
• Meet quality, attendance, and productivity expectations.

Conocimientos

Customer service

Communication

Empathy

Problem solving

English proficiency

Educación

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking customer-focused professionals for a remote support role. You will be the first point of contact, delivering friendly, professional support and documenting interactions with accuracy.

This English-speaking position requires excellent communication, patience, and the ability to stay calm under pressure. You’ll work from home on rotating schedules and must meet quality and productivity standards.