Remote Customer Experience Specialist

Resolv Global; San Francisco de Campeche; Teletrabalho; MXN 120 842 - 169 178; Tempo integral

Resumo da oferta

Resolv Global is seeking customer-focused professionals for a remote support role. You will be the first point of contact, delivering friendly, professional support and documenting interactions with accuracy.

This English-speaking position requires excellent communication, patience, and the ability to stay calm under pressure. You’ll work from home on rotating schedules and must meet quality and productivity standards.

Qualificações

• Has previous customer service or call center experience.
• Excellent spoken and written English.
• Patient, professional, and empathetic.
• Can remain calm while handling customer concerns.
• Learns new systems quickly.
• Highly dependable and self-motivated.
• Works well independently from home.
• Excellent attention to detail.
• Comfortable working rotating schedules, including weekends.

Responsabilidades

• Answer inbound customer inquiries professionally and efficiently.
• Resolve customer questions while providing an exceptional experience.
• Accurately document every customer interaction.
• Navigate multiple systems while assisting customers.
• Follow established procedures and quality standards.
• Escalate complex issues when necessary.
• Maintain professionalism during every interaction.
• Meet quality, attendance, and productivity expectations.

Conhecimentos

Customer service

Communication

Empathy

Problem solving

English proficiency

Formação académica

Ferramentas

Microsoft Teams

Office 365

Descrição da oferta de emprego

Resolv Global is seeking customer-focused professionals for a remote support role. You will be the first point of contact, delivering friendly, professional support and documenting interactions with accuracy.

This English-speaking position requires excellent communication, patience, and the ability to stay calm under pressure. You’ll work from home on rotating schedules and must meet quality and productivity standards.