Remote Seasonal Customer Care Specialist

Resolv Global; Saltillo; Remote; MXN 127,000 - 152,000; Full time

Benefits offered by this job

Remote position

Weekly USD payments

Independent contractor agreement

Job summary

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns, and general account support.

We value strong communicators who provide empathetic service in a fast-paced remote environment. This role offers weekly USD payments and an independent contractor agreement.

Qualifications

• Advanced English proficiency.
• Minimum 1–2 years in customer experience.
• Strong communication and organizational skills.
• Professional attitude with multitasking ability.
• Solid computer literacy.

Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Skills

Advanced English

Customer Experience

Multitasking

Computer literacy

Job description

Resolv Global is seeking Seasonal Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns, and general account support.

We value strong communicators who provide empathetic service in a fast-paced remote environment. This role offers weekly USD payments and an independent contractor agreement.