Remote Seasonal Customer Care Pro - Multichannel Support

Resolv Global; Xalapa-Enríquez; A distancia; MXN 115.000 - 164.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Weekly payments in USD

Fully remote

Laptop provided; monitor and headset (

Descripción de la vacante

Resolv Global is seeking a Seasonal Customer Care Representative to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing questions, product information, returns, and general account support.

This English-speaking role is fully remote; you will work with an independent contractor agreement, with weekly USD payments of $5.50 per hour.

Formación

• Advanced English proficiency (written and spoken).
• 1–2 years of customer experience preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and organizational skills.
• Proficient with multiple computer systems.

Responsabilidades

• Provide excellent customer service via phone, email, chat, and social channels.
• Handle orders, billing questions, product information, and returns.
• Enter customer and order data into internal systems accurately.
• Resolve concerns professionally and escalate when needed.
• Maintain records of interactions and actions taken.
• Identify opportunities to improve satisfaction and support sales.
• Collaborate with teammates and supervisors for smooth operations.

Conocimientos

Strong English proficiency

Customer service experience

Multitasking

Computer literacy

Typing 30+ WPM

Team player

Descripción del empleo

Resolv Global is seeking a Seasonal Customer Care Representative to join our growing remote team. You will support customers across phone, email, webchat, and social channels, handling orders, billing questions, product information, returns, and general account support.

This English-speaking role is fully remote; you will work with an independent contractor agreement, with weekly USD payments of $5.50 per hour.