Remote Seasonal Customer Care Specialist

Kenyan Edu; Ciudad de México; Hybrid; MXN 116,000 - 166,000; Full time

Job summary

Resolv.Global is seeking a remote seasonal Customer Care Representative to support customers across phone, email, webchat, and social channels. You will handle inquiries about orders, billing, product information, returns, and account support.

Ideal candidates have strong English communication, 1–2 years in customer service, and the ability to multitask in a fast-paced environment. This is a fully remote contractor role with weekend flexibility and weekly USD payments.

Qualifications

• Advanced English proficiency.
• Minimum of 1-2 years of customer experience.
• Strong communication and organizational skills.
• Professional attitude and ability to multitask.
• Strong computer literacy.

Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Enter customer and order information into internal systems accurately.
• Resolve customer concerns professionally and escalate issues when necessary.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Skills

English proficiency

Customer service experience

Multitasking

Team collaboration

Tools

CRM software

Job description

Resolv.Global is seeking a remote seasonal Customer Care Representative to support customers across phone, email, webchat, and social channels. You will handle inquiries about orders, billing, product information, returns, and account support.

Ideal candidates have strong English communication, 1–2 years in customer service, and the ability to multitask in a fast-paced environment. This is a fully remote contractor role with weekend flexibility and weekly USD payments.