Remote Seasonal Customer Care Specialist

Resolv Global; Tijuana; À distance; MXN 115 000 - 164 000; Plein temps

Avantages offerts par ce poste

Weekly payments in USD

Fully remote

Résumé du poste

Resolv Global is seeking Seasonal Customer Care Representatives to support customers remotely across phone, email, webchat, and social channels. You will handle inquiries about orders, billing, product information, returns, and general account support, delivering empathetic service in a fast-paced environment.

Ideal candidates have strong English communication, 1–2 years in customer experience, and the ability to multitask while using multiple systems.

Qualifications

• Advanced English proficiency.
• 1–2 years of Customer Experience experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Provide customer service via phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Enter customer and order data into internal systems.
• Resolve concerns professionally and escalate when needed.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve satisfaction and support sales initiatives.
• Collaborate with team members to ensure smooth operations.

Connaissances

English proficiency

Customer service

Multitasking

Computer literacy

Typing 30+ WPM

Remote work

Communication

Outils

CRM software

Description du poste

Resolv Global is seeking Seasonal Customer Care Representatives to support customers remotely across phone, email, webchat, and social channels. You will handle inquiries about orders, billing, product information, returns, and general account support, delivering empathetic service in a fast-paced environment.

Ideal candidates have strong English communication, 1–2 years in customer experience, and the ability to multitask while using multiple systems.