Remote Seasonal Customer Care Specialist

Resolv.Global; México; Remote; MXN 354,000 - 455,000; Full time

Benefits offered by this job

Fully remote position

Weekly USD payments

Independent contractor agreement

Job summary

Resolv.Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, addressing orders, billing, product information, and returns. This is an independent contractor role with weekly USD payments.

Ideal candidates have advanced English, 1–2 years CX experience, and excellent communication. You must be comfortable on camera, willing to work weekends, and adept at multitasking in a

Qualifications

• Advanced English proficiency.
• 1–2 years of customer experience.
• Strong communication and organizational skills.
• Professional attitude and ability to multitask.
• Strong computer literacy.

Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Skills

English proficiency

Customer service experience

Multitasking

Typing 30+ WPM

Computer literacy

Job description

Resolv.Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, addressing orders, billing, product information, and returns. This is an independent contractor role with weekly USD payments.

Ideal candidates have advanced English, 1–2 years CX experience, and excellent communication. You must be comfortable on camera, willing to work weekends, and adept at multitasking in a