Remote Seasonal Customer Care Specialist

Resolv Global; Hermosillo; À distance; MXN 126 000 - 176 000; Temps partiel

Avantages offerts par ce poste

Fully remote position

Weekly USD payments

Equipment provided

Résumé du poste

Resolv Global is seeking Seasonal Customer Care Representatives to join a growing remote team. You will support customers across phone, email, webchat, and social channels, addressing orders, billing, returns, and account questions.

We value strong communicators who provide empathetic service in a fast-paced remote environment and enjoy solving problems to create positive customer experiences.

Qualifications

• Advanced English proficiency (written and spoken).
• 1-2 years of customer experience.
• Strong communication and organizational skills.
• Professional attitude and multitasking ability.
• Strong computer literacy.

Responsabilités

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with orders, returns, billing questions, and product information.
• Enter customer and order information into internal systems accurately.
• Resolve customer concerns professionally and escalate when needed.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve satisfaction and support sales.
• Collaborate with team members and supervisors to ensure smooth operations.

Connaissances

English communication

Customer service experience

Multitasking

Remote work capability

Description du poste

Resolv Global is seeking Seasonal Customer Care Representatives to join a growing remote team. You will support customers across phone, email, webchat, and social channels, addressing orders, billing, returns, and account questions.

We value strong communicators who provide empathetic service in a fast-paced remote environment and enjoy solving problems to create positive customer experiences.