Remote SaaS Onboarding Specialist Launch Empower Customers

Atomic Hr; Reynosa; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive USD salary

Growth opportunities

Hands-on team

Direct product impact

Descripción de la vacante

Atomic HR is seeking a customer-onboarding professional for a fully remote role. You will guide new customers from kickoff to go-live, becoming an expert on the platform including availability, rates, payments, site maps, and reporting.

You will tailor demos, build onboarding plans, and maintain clear follow-up communications. We value organizational rigor, strong English communication, and empathy for users learning new tools.

Formación

• 2+ years of customer-facing experience in SaaS onboarding, implementation, customer success, support, or product training.
• Ability to explain complex software in plain language to non-technical users.
• Strong organization and follow-through across calls, notes, and next steps.
• Excellent written and spoken English.
• Patience and empathy with users who feel overwhelmed by new tools.

Responsabilidades

• Guide new customers through onboarding end to end, from kickoff calls to go-live.
• Become an expert on the platform including availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos that translate complex features into simple, practical examples.
• Build onboarding plans, setup checklists, and clear follow-up emails after calls.
• Spot common points of confusion early and address them proactively.
• Share customer insights and pain points with product and engineering.
• Keep notes, next steps, and setup details organized in CRM and tracking tools.
• Stay calm, responsive, and organized during peak-season urgency.

Conocimientos

Customer-facing experience

Software onboarding

Communication skills

CRM experience

English proficiency

Herramientas

CRM software

Helpdesk software

Project tracking tools

Descripción del empleo

Atomic HR is seeking a customer-onboarding professional for a fully remote role. You will guide new customers from kickoff to go-live, becoming an expert on the platform including availability, rates, payments, site maps, and reporting.

You will tailor demos, build onboarding plans, and maintain clear follow-up communications. We value organizational rigor, strong English communication, and empathy for users learning new tools.