Remote SaaS Onboarding Specialist

Atomic Hr; Apodaca; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote setup

Competitive compensation

Growth opportunities

Impactful work

Descripción de la vacante

Atomic HR is assisting a focused SaaS company with an all-in-one booking and park-management platform. We are seeking a customer-focused onboarding specialist who will guide new customers from kickoff to go-live, learning the product and mapping it to real-world park workflows.

You’ll run tailored demos, build onboarding plans, keep notes in CRM, and share insights with product and engineering. The role is remote and requires 2+ years in SaaS onboarding, excellent English, and strong

Formación

• 2+ years of customer-facing experience in SaaS onboarding or related roles.
• Ability to explain complex software in plain language to non-technical users.
• Strong organizational skills and follow-through across calls and notes.
• Comfort with CRM, helpdesk, or project-tracking tools.
• Excellent written and spoken English.
• Patience and empathy with users adjusting to new tools.

Responsabilidades

• Guide new customers through onboarding end to end from kickoff to go-live.
• Become an expert on the platform including availability, rates, payments, site maps and reporting.
• Deliver tailored demos that simplify complex features.
• Build onboarding plans, checklists, and follow-up emails after calls.
• Spot common confusion early and address it proactively.
• Share customer insights and pain points with product and engineering.
• Keep notes and setup details organized in CRM and tracking tools.
• Stay calm, responsive, and organized during peak-season urgency.

Conocimientos

Customer onboarding

SaaS experience

Excellent communication

Organizational skills

Empathy

English proficiency

Herramientas

CRM systems

Helpdesk software

Project tracking tools

Descripción del empleo

Atomic HR is assisting a focused SaaS company with an all-in-one booking and park-management platform. We are seeking a customer-focused onboarding specialist who will guide new customers from kickoff to go-live, learning the product and mapping it to real-world park workflows.

You’ll run tailored demos, build onboarding plans, keep notes in CRM, and share insights with product and engineering. The role is remote and requires 2+ years in SaaS onboarding, excellent English, and strong