SaaS Onboarding Specialist - Remote Launch Expert

Atomic Hr; Saltillo; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work with team overlap

Growth paths in customer operations

Lean, hands-on team environment

Descripción de la vacante

Atomic HR seeks a customer-focused onboarding specialist for its SaaS platform used by outdoor hospitality operators. You will guide customers from kickoff to go-live, becoming a platform expert and translating needs into actionable steps for product teams.

You'll deliver tailored demos, build onboarding plans, and maintain organized CRM notes. Remote work with overlap for team collaboration is offered, with growth into leadership roles in customer operations.

Formación

• 2+ years of customer-facing experience in SaaS onboarding or success.
• Ability to explain complex software to non-technical users.
• Excellent written and spoken English; patient and empathetic.
• Experience onboarding or training customers on software products.
• Strong organization and follow-through across calls and notes.

Responsabilidades

• Guide onboarding end to end from kickoff to go-live.
• Learn platform deeply: availability, rates, payments, maps, reports.
• Deliver demos that simplify complex features.
• Create onboarding plans and follow-up emails.
• Document insights to product and engineering; keep CRM updated.
• Stay calm and organized during peak-season urgency.

Conocimientos

Customer-facing experience

SaaS onboarding

Strong written & spoken English

Excellent communication

Organizational skills

Herramientas

CRM tools

Helpdesk / ticketing systems

Project tracking tools

Descripción del empleo

Atomic HR seeks a customer-focused onboarding specialist for its SaaS platform used by outdoor hospitality operators. You will guide customers from kickoff to go-live, becoming a platform expert and translating needs into actionable steps for product teams.

You'll deliver tailored demos, build onboarding plans, and maintain organized CRM notes. Remote work with overlap for team collaboration is offered, with growth into leadership roles in customer operations.