Remote SaaS Onboarding Specialist: Smooth Launch Expert

Atomic Hr; Tuxtla Gutiérrez; A distancia; MXN 303.000 - 404.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive USD salary

Growth opportunities

Hands-on, visible impact

Direct product feedback influence

Descripción de la vacante

Atomic HR is seeking a Customer Onboarding Specialist for its SaaS platform serving outdoor hospitality.

You’ll guide new customers from kickoff to go-live, become a product expert, tailor demos, and create onboarding plans. Strong written and spoken English and 2+ years in customer-facing roles are required.

Remote role with overlap for calls and team collaboration; compensation $1,500–$2,000 USD based on experience; growth paths into leadership and product education.

Formación

• 2+ years of customer-facing experience in SaaS onboarding or implementation.
• Experience onboarding or training customers on software products.
• Ability to explain complex software to non-technical users.
• Curiosity about product details and becoming the go-to expert.
• Strong organization and follow-through across calls, notes, and next steps.
• Comfort with CRM, helpdesk, or project-tracking tools.
• Excellent written and spoken English.
• Patience and empathy with users new to tools.

Responsabilidades

• Guide customers through onboarding end to go-live.
• Become a platform expert: availability, rates, payments, site maps, reporting, and guest messaging.
• Deliver tailored demos turning complex features into simple examples.
• Create onboarding plans and checklists; send clear follow-ups.
• Identify and resolve common confusions early.
• Share customer insights with product and engineering.
• Keep notes and next steps organized in CRM.
• Stay calm, responsive, and organized during peak season.

Conocimientos

SaaS onboarding

Customer success

Training customers

English proficiency

CRM experience

Herramientas

CRM software

Descripción del empleo

Atomic HR is seeking a Customer Onboarding Specialist for its SaaS platform serving outdoor hospitality.

You’ll guide new customers from kickoff to go-live, become a product expert, tailor demos, and create onboarding plans. Strong written and spoken English and 2+ years in customer-facing roles are required.

Remote role with overlap for calls and team collaboration; compensation $1,500–$2,000 USD based on experience; growth paths into leadership and product education.