Remote SaaS Onboarding Architect

Atomic Hr; Tlaquepaque; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Growth paths

Impact on product

Descripción de la vacante

Atomic HR is seeking a remote onboarding specialist to guide new customers from kickoff to go-live, becoming a platform expert for availability, rates, payments, and reporting. You will deliver tailored demos, build onboarding plans, and maintain clear follow-up communications.

The role emphasizes customer empathy, strong organizational skills, and the ability to explain complex software to non-technical users, with English fluency and a focus on proactive issue resolution.

Formación

• 2+ years of customer-facing experience in SaaS onboarding or CS.
• Ability to explain complex software to non-technical users.
• Strong organization and follow-through across calls and notes.
• Excellent written and spoken English.
• Patience and empathy with users overwhelmed by new tools.

Responsabilidades

• Guide new customers through onboarding end to end, from kickoff calls to go-live
• Become an expert on the platform: availability, rates, payments, site maps, reporting, and guest communication
• Deliver tailored demos that turn complex features into simple, practical examples
• Build onboarding plans, setup checklists, and clear follow-up emails after every call
• Spot common points of confusion early and address them proactively
• Share customer insights with product and engineering
• Keep notes, next steps, and setup details organized in CRM and tracking tools
• Stay calm, responsive, and organized during peak-season urgency

Conocimientos

Customer onboarding

SaaS onboarding

Clear communication

Organization

Empathy

Training customers

Herramientas

CRM software

Helpdesk tools

Project tracking tools

Descripción del empleo

Atomic HR is seeking a remote onboarding specialist to guide new customers from kickoff to go-live, becoming a platform expert for availability, rates, payments, and reporting. You will deliver tailored demos, build onboarding plans, and maintain clear follow-up communications.

The role emphasizes customer empathy, strong organizational skills, and the ability to explain complex software to non-technical users, with English fluency and a focus on proactive issue resolution.