Remote SaaS Onboarding Expert

Atomic Hr

León

A distancia

MXN 300.000 - 400.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Atomic HR is hiring for a remote-friendly Customer Onboarding Specialist to guide new customers from kickoff to go-live, learning the product inside out to tailor it to each park’s real-world workflows.

You'll simplify complexity, deliver tailored demos, build onboarding plans, and communicate clear next steps. The role emphasizes organization, empathetic support, and collaboration with product teams, with growth toward leadership and product education.

Formación

Experience onboarding or training customers on a software product.
Ability to explain complex software in plain language to non-technical users.
Strong organization and follow-through across calls, notes and next steps.
Experience using CRM, helpdesk, or project-tracking tools.

Responsabilidades

Guide new customers through onboarding end to end, from kickoff calls to go-live.
Become an expert on the platform including availability, rates, payments, maps, and reporting.
Deliver tailored demos and build onboarding plans with clear follow-up emails.
Spot common confusions early and address them proactively.
Share customer insights with product and engineering.
Keep notes and setup details organized in CRM and tracking tools.
Stay calm and responsive during peak-season urgency.