Remote Outbound Call Center Specialist — Live Transfers

Langford Staffing; Región Centro; Remote; MXN 539,000 - 674,000; Full time

Job summary

Langford Staffing is hiring Outbound Call Center Representatives for high-volume consumer calling campaigns conducted remotely in U.S. Eastern Time hours.

You will contact company-provided leads, follow scripts, ask qualification questions, handle objections, and aim for qualified live transfers to a sales representative. We are seeking seasoned professionals with 3+ years in outbound call centers, strong dialing experience, excellent English, and the ability to stay composed under rejection.

Qualifications

• Three or more years in outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain composed during rejection and difficult calls.
• Strong listening skills; adjust responses as needed.
• Accurate CRM, call notes, and disposition habits.
• Ability to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.
• Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.

Skills

Outbound calling

Telesales

Lead generation

CRM

Active listening

English communication

Coachability

Dispositions and notes

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Langford Staffing is hiring Outbound Call Center Representatives for high-volume consumer calling campaigns conducted remotely in U.S. Eastern Time hours.

You will contact company-provided leads, follow scripts, ask qualification questions, handle objections, and aim for qualified live transfers to a sales representative. We are seeking seasoned professionals with 3+ years in outbound call centers, strong dialing experience, excellent English, and the ability to stay composed under rejection.