Remote Outbound Call Center Specialist Live Transfers

Langford Staffing; Ciudad de México; À distance; MXN 539 000 - 674 000; Plein temps

Résumé du poste

Langford Staffing is seeking an Outbound Call Center Representative for remote, full-time work with U.S. Eastern Time hours.

You will contact company-provided leads via an automatic dialer, explain the purpose of calls, qualify prospects, handle objections, and transfer qualified consumers to sales reps. Ideal candidates have 3+ years in outbound call centers, experience with dialers, and strong English communication.

Qualifications

• Three or more years of experience in outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain composed during rejection and difficult calls.
• Strong listening skills and ability to adjust responses.
• Accurate CRM, call-note, and disposition habits.
• Willingness to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsabilités

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Respond to consumers who are busy, skeptical, uninterested, or upset.
• Keep conversations moving without becoming aggressive.
• Explain why speaking with the sales representative may be helpful.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Enter accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Connaissances

Outbound calls

CRM

Dialer software

English communication

Objection handling

Target driven

Outils

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Description du poste

Langford Staffing is seeking an Outbound Call Center Representative for remote, full-time work with U.S. Eastern Time hours.

You will contact company-provided leads via an automatic dialer, explain the purpose of calls, qualify prospects, handle objections, and transfer qualified consumers to sales reps. Ideal candidates have 3+ years in outbound call centers, experience with dialers, and strong English communication.