Remote Housing Support Specialist | Flexible Shifts

Resolv Global; Chihuahua; À distance; MXN 117 000 - 166 000; Temps partiel

Avantages offerts par ce poste

Weekly payment

Résumé du poste

Resolv Global is hiring remote Customer Support Specialists to support a US-based housing services operation. You will handle inquiries, coordinate maintenance requests, assist with housing searches, and manage open-line interactions from a fully remote setup.

This role requires strong English communication, reliability, and the ability to follow procedures while documenting and escalating issues as needed. Multiple weekday and weekend shifts are available.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred.
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage.
• Ability to follow procedures, document information accurately, and elevate issues appropriately.

Responsabilités

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Connaissances

English communication

Customer service experience

Outils

Microsoft Teams

Office 365

Description du poste

Resolv Global is hiring remote Customer Support Specialists to support a US-based housing services operation. You will handle inquiries, coordinate maintenance requests, assist with housing searches, and manage open-line interactions from a fully remote setup.

This role requires strong English communication, reliability, and the ability to follow procedures while documenting and escalating issues as needed. Multiple weekday and weekend shifts are available.