Remote Housing Support Specialist|Multi-Shift & Dependable

Resolv Global; Mariscala de Juárez; Remote; MXN 115,000 - 164,000; Part time

Job summary

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. The role involves handling inquiries, coordinating maintenance requests, and guiding housing searches, all in a remote setting.

There are six openings with various weekday and weekend shifts. Applicants must have strong English communication, be reliable, and comfortable following established procedures while maintaining accurate information.

Qualifications

• Strong written and spoken English
• Experience in customer service or call-center roles
• Familiarity with remote work environments
• Ability to follow documented processes
• Comfort handling maintenance or housing-related inquiries

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Skills

English communication

Customer service

Remote work

Listening skills

Problem solving

Job description

Resolv Global is seeking dependable Remote Customer Support Specialists to assist a US-based housing services operation. The role involves handling inquiries, coordinating maintenance requests, and guiding housing searches, all in a remote setting.

There are six openings with various weekday and weekend shifts. Applicants must have strong English communication, be reliable, and comfortable following established procedures while maintaining accurate information.