Remote Housing & Maintenance Support Specialist

Resolv Global; Región Centro; Remote; MXN 115,000 - 164,000; Full time

Job summary

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. You will handle maintenance requests, housing locator inquiries, and open-line support from a home office, ensuring accurate information and professional communication while following established procedures.

A fixed shift schedule is required, with options spanning early to late MST hours.

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support, or related areas is preferred.
• Ability to work in a remote environment with reliable attendance and self-motivation.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen and ask relevant questions to provide clear, professional assistance.
• Gather and communicate accurate information to address housing or maintenance inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and case information.
• Communicate professionally with customers and relevant parties.
• Manage multiple inquiries with attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.

Skills

English communication

Customer service

Remote work

Job description

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. You will handle maintenance requests, housing locator inquiries, and open-line support from a home office, ensuring accurate information and professional communication while following established procedures.

A fixed shift schedule is required, with options spanning early to late MST hours.