Remote Housing Support Specialist

Resolv Global

León

Remote

MXN 115,000 - 164,000

Full time

6 days ago

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Job summary

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. You will handle inquiries, coordinate maintenance requests, assist with housing searches, and manage open-line customer interactions.

Successful candidates will communicate professionally, follow procedures, and maintain accurate information. Six openings are available across weekday and weekend schedules, with a fully remote role requiring reliable

Qualifications

Strong spoken and written English communication skills.
Experience in customer service, call centers, housing support, or maintenance coordination.
Ability to follow procedures and document information accurately.

Responsibilities

Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
Gather and communicate accurate information to help address housing or maintenance-related inquiries.
Follow established processes for documenting, routing, and escalating requests when necessary.
Maintain accurate records of customer interactions and relevant case information.
Communicate professionally with customers and other relevant parties.
Manage multiple types of inquiries while maintaining attention to detail and service quality.
Follow assigned workflows, schedules, and performance expectations.
Maintain consistent attendance, punctuality, and availability throughout the assigned shift.