Remote Housing Support Specialist — Flexible Shifts

Resolv Global; Veracruz; Remote; MXN 115,000 - 164,000; Full time

Job summary

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. You will handle inquiries, coordinate maintenance requests, assist with housing searches, and manage open-line interactions.

This remote role requires meeting minimum technical requirements, following procedures, and maintaining accurate case records. Six openings are available across several weekday and weekend shifts, with schedules from early morning to

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call centers, housing support, or maintenance coordination is preferred.
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage.
• Strong listening, problem-solving, and customer service skills.
• Ability to follow procedures, document information accurately, and escalate issues as needed.
• Good organizational skills and ability to work independently in a remote environment.
• Reliable attendance and ability to commit to a fixed work schedule.
• Professional attitude, dependable work ethic, and willingness to learn account-specific processes.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to address housing or maintenance inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other stakeholders.
• Manage multiple inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability for the assigned shift.

Skills

English communication

Customer service

Call center

Housing support

Maintenance coordination

Listening

Problem solving

Documentation

Procedures

Remote work

Attendance reliability

Fixed schedule

Professionalism

Job description

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to support a US-based housing services operation. You will handle inquiries, coordinate maintenance requests, assist with housing searches, and manage open-line interactions.

This remote role requires meeting minimum technical requirements, following procedures, and maintaining accurate case records. Six openings are available across several weekday and weekend shifts, with schedules from early morning to