Remote Housing Support Specialist

Resolv Global; San Luis Potosí; Remote; MXN 115,000 - 164,000; Part time

Job summary

Resolv Global is seeking dependable Remote Customer Support Specialists for a US-based housing services operation. The role involves handling maintenance- and housing-related inquiries, documenting details, and providing professional assistance from a home workspace.

Successful candidates will communicate clearly, follow established procedures, and maintain accurate records across open-line interactions. This is a contractor, remote position with multiple shift options and a focus on reliability

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support, or maintenance coordination is preferred.
• Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage.
• Ability to follow procedures, document information accurately, and escalate issues as needed.
• Good organizational skills and ability to work independently in a remote environment.

Responsibilities

• Handle customer interactions related to maintenance requests, housing locator services, and open-line support.
• Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance.
• Gather and communicate accurate information to help address housing or maintenance-related inquiries.
• Follow established processes for documenting, routing, and escalating requests when necessary.
• Maintain accurate records of customer interactions and relevant case information.
• Communicate professionally with customers and other relevant parties.
• Manage multiple types of inquiries while maintaining attention to detail and service quality.
• Follow assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance, punctuality, and availability throughout the assigned shift.

Skills

English proficiency

Customer service

Remote work readiness

Communication skills

Problem solving

Documentation

Independent work

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking dependable Remote Customer Support Specialists for a US-based housing services operation. The role involves handling maintenance- and housing-related inquiries, documenting details, and providing professional assistance from a home workspace.

Successful candidates will communicate clearly, follow established procedures, and maintain accurate records across open-line interactions. This is a contractor, remote position with multiple shift options and a focus on reliability