Virtual Housing Support Specialist

Resolv Global; Pachuca; Remote; MXN 115,000 - 164,000; Part time

Job summary

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to assist a US-based housing services operation. This fully remote role suits candidates with experience handling inquiries, coordinating housing-related requests, and maintaining accurate information.

You will handle maintenance requests, housing locator inquiries, and open-line support, working remotely across fixed shifts between 6:00 AM and 10:00 PM MST.

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, housing support or related fields is preferred.
• Ability to follow procedures and document information accurately.
• Reliable, independent worker comfortable with remote environments.

Responsibilities

• Handle customer interactions related to maintenance requests and housing locator services.
• Listen to customer needs and provide clear, professional assistance.
• Gather and communicate accurate information to address housing or maintenance inquiries.
• Document, route, and escalate requests per established processes.
• Maintain records of customer interactions and case information.
• Communicate professionally with customers and other parties.
• Manage multiple inquiries with attention to detail and service quality.
• Adhere to assigned workflows, schedules, and performance expectations.
• Maintain consistent attendance and availability for the assigned shift.

Skills

English proficiency

Customer service experience

Remote work

Attention to detail

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking dependable, customer-focused Remote Customer Support Specialists to assist a US-based housing services operation. This fully remote role suits candidates with experience handling inquiries, coordinating housing-related requests, and maintaining accurate information.

You will handle maintenance requests, housing locator inquiries, and open-line support, working remotely across fixed shifts between 6:00 AM and 10:00 PM MST.