Remote Healthcare Training Specialist (Bilingual)

Trabajo; Región Centro; A distancia; MXN 150.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote from Mexico

Weekly payments

Paid training

Contractor arrangement

Descripción de la vacante

Trabajo is seeking experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program. This role emphasizes engaging learners, clear instruction, and identifying knowledge gaps to prepare agents for production.

You will deliver virtual training, communicate complex material in English and Spanish, and work US business hours. Responsibilities include delivering structured sessions, facilitating role-plays, providing feedback, tracking progress, and

Formación

• Previous BPO/contact center training experience.
• Healthcare/medical customer experience is essential.
• Previous experience delivering training to customer service teams.
• At least 1 year of remote work experience.
• Fully bilingual in English and Spanish.
• Excellent spoken and written English.
• Strong presentation and communication skills.
• Confident delivering training virtually.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

Bilingual English Spanish

Strong communication

Training delivery

Remote work

English proficiency

Team player

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Trabajo is seeking experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program. This role emphasizes engaging learners, clear instruction, and identifying knowledge gaps to prepare agents for production.

You will deliver virtual training, communicate complex material in English and Spanish, and work US business hours. Responsibilities include delivering structured sessions, facilitating role-plays, providing feedback, tracking progress, and