Remote Bilingual Healthcare Training Specialist

Resolv Global; Villahermosa; Presencial; MXN 125.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Independent Contractor arrangement

Paid weekly in arrears

Paid training

Descripción de la vacante

Resolv Global is seeking experienced Trainers to join our growing, fully remote healthcare BPO supporting a US-based program. You will engage learners, explain processes clearly, identify knowledge gaps, and prepare representatives to perform confidently in a live healthcare environment.

The role requires comfort with virtual delivery, English and Spanish proficiency, and availability during US business hours.

Formación

• Must have BPO/training experience in healthcare.
• Fully bilingual in English and Spanish.
• At least 1 year of remote work experience.
• Comfortable delivering training virtually.
• Excellent spoken and written English; strong presentation skills.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

Bilingual EN/ES

Healthcare CX experience

Remote work experience

Virtual training delivery

Strong communication

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking experienced Trainers to join our growing, fully remote healthcare BPO supporting a US-based program. You will engage learners, explain processes clearly, identify knowledge gaps, and prepare representatives to perform confidently in a live healthcare environment.

The role requires comfort with virtual delivery, English and Spanish proficiency, and availability during US business hours.