Remote Healthcare Training Specialist - Bilingual

Resolv Global; Veracruz; Presencial; MXN 140.000 - 187.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Paid training

Independent contractor

Remote from México

Descripción de la vacante

Resolv Global is seeking experienced Trainers to support a fully remote healthcare BPO program for a US-based client. The role emphasizes engaging learners, explaining complex processes, and coaching representatives to perform confidently in a live healthcare environment.

The position requires delivering virtual training, communicating in English and Spanish, and working US business hours. You will collaborate with Team Leads to ensure learner readiness and maintain training records in a

Formación

• Previous BPO/ contact center training experience.
• Healthcare customer experience is essential.
• At least 1 year of remote work experience.
• Fully bilingual in English and Spanish.
• Excellent spoken and written English.
• Strong presentation and communication skills.
• Comfortable delivering training virtually.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

BPO training

Healthcare CX

Remote work

Bilingual EN/ES

English proficiency

Presentation skills

Tech-savvy

Organization

Coaching learners

Team player

US hours

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking experienced Trainers to support a fully remote healthcare BPO program for a US-based client. The role emphasizes engaging learners, explaining complex processes, and coaching representatives to perform confidently in a live healthcare environment.

The position requires delivering virtual training, communicating in English and Spanish, and working US business hours. You will collaborate with Team Leads to ensure learner readiness and maintain training records in a