Bilingual Healthcare Training Specialist - Remote

Trabajo; Villahermosa; A distancia; MXN 151.000 - 226.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote from Mexico

Weekly pay

Training paid

Independent Contractor

Descripción de la vacante

Trabajo seeks experienced Trainers to join a growing, fully remote healthcare BPO supporting a US-based program. This role emphasizes engaging learners, explaining processes clearly, identifying knowledge gaps, and preparing customer experience representatives to perform confidently in a live healthcare environment.

You will deliver training virtually, adapt delivery to different learning styles, monitor progress, and keep training records, while communicating in both English and Spanish during

Formación

• Experience delivering training to customer service/contact center teams.
• Healthcare/customer experience background is essential.
• At least 1 year of remote work experience.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives.
• Facilitate virtual training sessions in a professional and engaging manner.
• Explain processes, procedures, systems, and customer service expectations clearly.
• Use different teaching approaches to accommodate different learning styles.
• Monitor learner understanding and identify knowledge gaps.
• Conduct knowledge checks, exercises, role plays, and practical activities.
• Provide constructive feedback and coaching throughout training.
• Support learners who require additional guidance.
• Help prepare new hires for the transition from training into production.
• Work closely with Team Leads and other leadership members to support learner readiness.
• Maintain accurate training records and communicate learner progress.
• Adapt training delivery when processes, systems, or requirements change.
• Create a positive, professional, and accountable learning environment.

Conocimientos

BPO training

Healthcare training

Virtual training

English & Spanish

Remote work

Coaching

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Trabajo seeks experienced Trainers to join a growing, fully remote healthcare BPO supporting a US-based program. This role emphasizes engaging learners, explaining processes clearly, identifying knowledge gaps, and preparing customer experience representatives to perform confidently in a live healthcare environment.

You will deliver training virtually, adapt delivery to different learning styles, monitor progress, and keep training records, while communicating in both English and Spanish during