Remote Bilingual Healthcare Training Specialist

Resolv Global; San Luis Potosí; Presencial; MXN 142.000 - 189.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid weekly in arrears

Paid training

Independent Contractor arrangement

Descripción de la vacante

Resolv Global is seeking experienced Trainers to join a growing remote healthcare BPO supporting a US program. The role focuses on engaging learners, explaining processes, identifying knowledge gaps, and preparing representatives for live healthcare interactions. You will deliver training virtually, work U.S.

business hours, and communicate fluently in English and Spanish. This contractor role offers remote work from Mexico with weekly pay and paid training.

Formación

• Previous BPO/contact center training experience.
• Healthcare/medical customer experience is essential.
• Previous experience delivering training to customer service/contact center teams.
• At least 1 year of previous remote work experience.
• Fully bilingual in English and Spanish.
• Excellent spoken and written English.
• Strong presentation and communication skills.
• Confident delivering training virtually.
• Tech-savvy and comfortable learning new systems and platforms.
• Strong organizational skills and attention to detail.
• Patient, approachable, and able to coach different types of learners.
• Strong team-player mentality.
• Comfortable working U.S. business hours.
• Available to start immediately.
• Reliable computer, internet connection, headset, and suitable remote workspace.
• Comfortable working as an Independent Contractor.

Responsabilidades

• Deliver engaging and structured training to new customer experience representatives
• Facilitate virtual training sessions in a professional and engaging manner
• Explain processes, procedures, systems, and customer service expectations clearly
• Use different teaching approaches to accommodate different learning styles
• Monitor learner understanding and identify knowledge gaps
• Conduct knowledge checks, exercises, role plays, and practical activities
• Provide constructive feedback and coaching throughout training
• Support learners who require additional guidance
• Help prepare new hires for the transition from training into production
• Work closely with Team Leads and other leadership members to support learner readiness
• Maintain accurate training records and communicate learner progress
• Adapt training delivery when processes, systems, or requirements change
• Create a positive, professional, and accountable learning environment

Conocimientos

BPO training experience

Healthcare experience

Training delivery

Remote work experience

Bilingual English & Spanish

Presentation skills

Virtual training

Tech-savvy

Attention to detail

Coaching learners

Team-player

US business hours

Immediate start

Independent Contractor

Reliable remote setup

Herramientas

Microsoft Teams / Office 365

Descripción del empleo

Resolv Global is seeking experienced Trainers to join a growing remote healthcare BPO supporting a US program. The role focuses on engaging learners, explaining processes, identifying knowledge gaps, and preparing representatives for live healthcare interactions. You will deliver training virtually, work U.S.

business hours, and communicate fluently in English and Spanish. This contractor role offers remote work from Mexico with weekly pay and paid training.