Remote Customer Support Specialist — Tech-Savvy Solver

Storyblok GmbH; Tijuana; A distancia; MXN 201.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career development opportunities

Health insurance

Descripción de la vacante

Storyblok is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate assistance across email, chat, and social channels with empathy and professionalism.

Responsibilities include documenting interactions in the CRM, troubleshooting issues, and sharing product knowledge. You will identify trends to help improve services.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

English proficiency

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Storyblok is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate assistance across email, chat, and social channels with empathy and professionalism.

Responsibilities include documenting interactions in the CRM, troubleshooting issues, and sharing product knowledge. You will identify trends to help improve services.