Remote Customer Support Specialist — Tech Troubleshooter

Storyblok GmbH; Región Costa Norte; A distancia; MXN 722.000 - 928.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Competitive compensation

Professional development opportunities

Health, dental, vision insurance

Descripción de la vacante

Storyblok is seeking a highly motivated Customer Support Specialist to join our fully remote team, supporting clients worldwide with timely and empathetic assistance via email, chat, and social media. You will be the primary point of contact for customers, resolving inquiries, documenting interactions in the CRM, and helping ensure satisfaction and loyalty while collaborating with a global team.

Strong English communication, proactive problem solving, and the ability to manage multiple tasks in

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to manage multiple tasks and prioritize remotely.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support

English communication

Problem solving

Remote work

CRM software

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Storyblok is seeking a highly motivated Customer Support Specialist to join our fully remote team, supporting clients worldwide with timely and empathetic assistance via email, chat, and social media. You will be the primary point of contact for customers, resolving inquiries, documenting interactions in the CRM, and helping ensure satisfaction and loyalty while collaborating with a global team.

Strong English communication, proactive problem solving, and the ability to manage multiple tasks in