Remote Customer Support Specialist — CRM & Multichannel

Dxc Technology Company; Chihuahua; A distancia; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Career development opportunities

Health, dental, and vision insurance

Collaborative team culture

Descripción de la vacante

Dxc Technology Company is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will handle inquiries via email, chat, and social media, troubleshoot issues, and provide product information and policies with a customer-first approach.

The role emphasizes clear communication, problem solving, and CRM documentation, with opportunities for professional development and competitive incentives in a flexible, remote environment.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize remotely.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

English proficiency

Problem solving

Remote work

Multitasking

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Dxc Technology Company is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will handle inquiries via email, chat, and social media, troubleshoot issues, and provide product information and policies with a customer-first approach.

The role emphasizes clear communication, problem solving, and CRM documentation, with opportunities for professional development and competitive incentives in a flexible, remote environment.