Remote Customer Support Specialist – Global Team

Storyblok GmbH; Cuernavaca; A distancia; MXN 167.000 - 301.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career development opportunities

Health, dental, and vision insurance

Collaborative team culture

Descripción de la vacante

Storyblok is seeking a highly motivated Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social media.

This role offers a flexible, work-from-anywhere setup with opportunities for growth and professional development. You will troubleshoot issues, document interactions in the CRM, and help improve products

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support experience

Communication skills

Problem-solving

Remote work prioritization

CRM / Helpdesk proficiency

Herramientas

CRM systems

Helpdesk software

Descripción del empleo

Storyblok is seeking a highly motivated Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely, accurate, and empathetic assistance across email, chat, and social media.

This role offers a flexible, work-from-anywhere setup with opportunities for growth and professional development. You will troubleshoot issues, document interactions in the CRM, and help improve products