Remote Customer Support Specialist - Global Team

Lehrer Weltweit; Xico; A distancia; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career development opportunities

Health insurance

Descripción de la vacante

Lehrer Weltweit is seeking a customer-focused Customer Support Specialist to join its fully remote team, supporting operations for clients worldwide. You will be the first point of contact, handling inquiries via email, chat, and social channels with empathy and accuracy.

Responsibilities include resolving issues, documenting interactions in the CRM, and contributing to service improvements. Fluent English and a proven remote-work track record are essential.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring satisfaction.
• Provide detailed information about products, services, and policies.
• Document all customer interactions and resolutions in the CRM system.
• Identify trends in customer feedback and elevate issues for improvement.

Conocimientos

Customer support

English communication

Problem solving

Multitasking

Remote work discipline

Herramientas

CRM software

Helpdesk software

Ticketing system

Descripción del empleo

Lehrer Weltweit is seeking a customer-focused Customer Support Specialist to join its fully remote team, supporting operations for clients worldwide. You will be the first point of contact, handling inquiries via email, chat, and social channels with empathy and accuracy.

Responsibilities include resolving issues, documenting interactions in the CRM, and contributing to service improvements. Fluent English and a proven remote-work track record are essential.