Remote Customer Support Specialist — English Pro, Growth

Adlytics Gmbh; Cancún; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Competitive salary and incentives

Health, dental, and vision insurance

Professional development opportunities

Descripción de la vacante

Adlytics Gmbh is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely, accurate, and empathetic support across email, chat, and social channels.

Responsibilities include resolving inquiries, documenting interactions in the CRM, and escalating trends to improve products and services. Fluency in English and strong communication are essential for success.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support

CRM systems

Communication

Problem solving

Herramientas

Helpdesk software

CRM software

Descripción del empleo

Adlytics Gmbh is seeking a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely, accurate, and empathetic support across email, chat, and social channels.

Responsibilities include resolving inquiries, documenting interactions in the CRM, and escalating trends to improve products and services. Fluency in English and strong communication are essential for success.