Remote Seasonal Customer Care Specialist

Resolv Global; Mariscala de Juárez; Presencial; MXN 170.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Weekly payments in USD

Laptop provided; additional monitor

Descripción de la vacante

Resolv Global is seeking a customer-focused Customer Care Representative for a fully remote role. You will support customers across phone, email, webchat, and social channels, handling orders, billing questions, product information, returns, and general account support.

The role requires strong English communication, 1-2 years of customer experience, and the ability to multitask in a fast-paced environment.

Formación

• Advanced English proficiency.
• Minimum 1-2 years of Customer Experience experience.
• Strong communication and organizational skills.
• Professional attitude and ability to multitask.
• Strong computer literacy.

Responsabilidades

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and elevate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Conocimientos

English proficiency

Customer service

Multitasking

Computer literacy

Typing 30 WPM

Team player

Descripción del empleo

Resolv Global is seeking a customer-focused Customer Care Representative for a fully remote role. You will support customers across phone, email, webchat, and social channels, handling orders, billing questions, product information, returns, and general account support.

The role requires strong English communication, 1-2 years of customer experience, and the ability to multitask in a fast-paced environment.