Remote Customer Support Specialist - English Pro, Growth-ready

Storyblok GmbH; Hermosillo; A distancia; MXN 279.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health coverage

Career development

Global team

Descripción de la vacante

Storyblok is seeking a highly motivated Customer Support Specialist to join its fully remote team, assisting customers globally from any location. You will be the primary contact, delivering empathetic assistance and resolving inquiries through email, chat, and social media.

You will document interactions in the CRM, spot trends, and escalate issues to appropriate teams for product improvements. The role requires strong English communication, problem-solving skills, and the ability to manage

Formación

• Experience in a customer support role with a focus on digital channels.
• Excellent written and verbal English communication skills.
• Strong problem-solving and a customer-first mindset.

Responsabilidades

• Respond to inquiries via email, chat, and social media.
• Troubleshoot issues and provide timely resolutions.
• Provide product and policy information to customers.
• Document interactions in the CRM system.
• Identify trends and escalate for improvements.

Conocimientos

Customer support

English proficiency

CRM experience

Multitasking

Remote work

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Storyblok is seeking a highly motivated Customer Support Specialist to join its fully remote team, assisting customers globally from any location. You will be the primary contact, delivering empathetic assistance and resolving inquiries through email, chat, and social media.

You will document interactions in the CRM, spot trends, and escalate issues to appropriate teams for product improvements. The role requires strong English communication, problem-solving skills, and the ability to manage