Seasonal Remote Customer Care Specialist (Weekend Shifts)

Resolv Global; León; Presencial; MXN 117.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Weekly USD payments

Camera on required during shift

Independent contractor

Descripción de la vacante

Resolv Global is seeking customer-focused and dependable Customer Care Representatives to join our growing remote team.

You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns, and general account support with professional, empathetic service in a fast-paced remote environment.

This fully remote position offers weekly USD payments and requires strong written and spoken English.

Formación

• Advanced English proficiency.
• Customer service or call center experience preferred.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Typing speed 30+ WPM preferred.
• Flexible and team-oriented attitude.

Responsabilidades

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Conocimientos

English Proficiency

Customer Service Experience

Multitasking

Typing 30+ WPM

Team Player

Descripción del empleo

Resolv Global is seeking customer-focused and dependable Customer Care Representatives to join our growing remote team.

You will support customers across phone, email, webchat, and social channels, handling orders, billing, product information, returns, and general account support with professional, empathetic service in a fast-paced remote environment.

This fully remote position offers weekly USD payments and requires strong written and spoken English.