Remote Seasonal Customer Care Specialist

Resolv Global; Puebla de Zaragoza; On-site; MXN 106,000 - 151,000; Full time

Benefits offered by this job

Laptop provided

External monitor required

USB headset provided

Stable wired internet

Job summary

Resolv Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

This fully remote contractor role requires advanced English, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Advanced English proficiency is required.
• Minimum 1-2 years of Customer Experience experience.
• Strong communication and organizational skills.

Responsibilities

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Enter customer and order information into internal systems accurately.
• Resolve customer concerns professionally and escalate when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Skills

English communication

Customer service

Multitasking

Computer navigation

Typing 30 WPM

Team player

Job description

Resolv Global is seeking customer-focused Customer Care Representatives to join our growing remote team. You will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.

This fully remote contractor role requires advanced English, strong communication, and the ability to multitask in a fast-paced environment.