Remote Customer Support Specialist

Core Code io; Hermosillo; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. You will assist customers across multiple channels, provide accurate product information, and ensure a positive experience.

The ideal candidate is an excellent communicator with a customer-focused mindset, capable of solving problems and managing tasks independently in a remote setting. Join our growing team and help uphold high customer satisfaction standards.

Formación

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a timely manner.
• Follow up on customer requests to ensure full resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

English communication

Interpersonal skills

Problem solving

Customer-focused

Attention to detail

Remote work

Multi-tasking

Herramientas

CRM systems

Communication platforms

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. You will assist customers across multiple channels, provide accurate product information, and ensure a positive experience.

The ideal candidate is an excellent communicator with a customer-focused mindset, capable of solving problems and managing tasks independently in a remote setting. Join our growing team and help uphold high customer satisfaction standards.