Remote Customer Service Specialist

Core Code io; Acapulco; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, helps customers, and ensures a positive experience across channels.

You will respond to inquiries, provide product information, and resolve issues promptly while maintaining detailed records and collaborating with internal teams. This role emphasizes independence in a remote setup and a customer-first mindset.

Formación

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Conocimientos

Customer service

English communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Multitasking

Remote work

Descripción del empleo

Core Code io is seeking a Customer Service Representative to join our remote team. The ideal candidate communicates clearly, helps customers, and ensures a positive experience across channels.

You will respond to inquiries, provide product information, and resolve issues promptly while maintaining detailed records and collaborating with internal teams. This role emphasizes independence in a remote setup and a customer-first mindset.