Remote Customer Support Specialist — Elevate the Customer Experience

Core Code io; Ecatepec de Morelos; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a customer-focused Customer Service Representative to join our remote team. The role emphasizes clear communication, problem solving, and delivering a positive customer experience.

You will respond via email, chat, phone and other channels, maintain records, and collaborate with internal teams to resolve issues. A minimum of one year in customer service and strong English skills are required.

Formación

• At least 1 year of experience in customer service or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with CRM systems and digital communication tools.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a professional and timely manner.
• Follow up on requests to ensure complete resolution.
• Maintain records of customer interactions and requests.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to resolve customer concerns.
• Maintain professionalism and high customer satisfaction.

Conocimientos

English communication

Interpersonal skills

Problem solving

Customer-focused

Attention to detail

Time management

Remote work

Herramientas

CRM systems

Chat tools

Email platforms

Descripción del empleo

Core Code io is seeking a customer-focused Customer Service Representative to join our remote team. The role emphasizes clear communication, problem solving, and delivering a positive customer experience.

You will respond via email, chat, phone and other channels, maintain records, and collaborate with internal teams to resolve issues. A minimum of one year in customer service and strong English skills are required.